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Fraud awareness

CheckVault never sends payment instructions by email. Here’s how to check a request.

We never send payment details by email

CheckVault will never email, text or message you payment instructions, or ask you to pay a different account. Before you pay, log in to your CheckVault account and check the payment details there. Type app.checkvault.com.au into your browser yourself rather than following a link.

How the scam works

Scammers advertise cars and other big-ticket items online, then tell buyers the sale will go through CheckVault escrow. They send convincing documents with the CheckVault name and logo, like the two examples below, but the bank details belong to a personal account the scammer controls. Once the money is sent, the seller disappears.

Example of a fake shipment bill sent by scammers, carrying the CheckVault name and logo, for a 2009 Hyundai Santa Fe at 7,800 AUD.
Example of a fake purchase contract sent by scammers, carrying the CheckVault logo. It asks the buyer to pay 7,800 AUD by bank transfer into a personal ANZ account in an individual’s name, not the CheckVault escrow account.

Real CheckVault payments only ever go to Perpetual Corporate Trust’s escrow account, listed further down this page.

Warning signs

  • Payment details arrive by email, text or chat instead of in your CheckVault account
  • The account name isn’t “Perpetual Corporate Trust as Escrow Agent for CheckVault Escrow Account”
  • You’re asked to pay an account in a person’s name, or an account overseas
  • The seller won’t let you see the item or meet, or pushes you to pay quickly
  • Bank details change partway through a deal
  • An email or website uses an address that isn’t checkvault.com.au
  • You’re asked to pay by gift card, cryptocurrency or a money transfer service

Check before you pay

Log in to CheckVault and confirm the trade is there, with the amount and the other party you expect. Compare the account details with the ones on this page. If anything doesn’t match, don’t pay: call us on 1800 CVAULT or email support@checkvault.com.au.

If you’ve already paid

  • Call your bank straight away and ask them to recall the payment. The sooner you call, the better the chance of getting it back.
  • Report it to ReportCyber and to Scamwatch.
  • Tell us at support@checkvault.com.au, so we can help and warn others.
  • If you shared identity documents, IDCARE can help you protect your identity.

CheckVault payment details

These are the only accounts CheckVault payments go to. If you’ve been asked to pay any other account in relation to CheckVault or CheckGroup, don’t pay it, and contact support@checkvault.com.au.

Bank transfer

BSB
012 003
Account Number
836 253 366
Account Name
Perpetual Corporate Trust as Escrow Agent for CheckVault Escrow Account
Bank
ANZ Bank

From outside Australia

Use the details above, plus:

Payee Address
Level 14, Angel Place, 123 Pitt Street, Sydney, NSW 2000, Australia
SWIFT BIC
ANZBAU3M
Bank Address
Floor 9, ANZ Centre Melbourne, 833 Collins Street, Docklands
Bank town
Melbourne
Bank postcode
3008
Country
Australia

BPAY

From a savings account: Biller code 215 152

Signing in

Before you sign in, check the address bar shows https://app.checkvault.com.au.

A browser address bar showing a padlock and https://app.checkvault.com.au/

Where to get help

These agencies can help you report a scam or protect yourself.

Questions about a payment?

Our team is in Sydney and on the phone 8:30am to 6pm on weekdays.

Call 1800 CVAULT

Already trading with us? Log in, or call 1800 CVAULT.